Understanding cloud security can help your nursing home or senior living center keep sensitive data protected. Many facilities with residents and patients handle sensitive information, including medical records, prescriptions and medical histories, making proper cybersecurity essential.

Explore what cloud security is, the risks of transferring data to the cloud and why you might want to consider using better cloud security.

What Is Cloud Security?

Cloud security is a cybersecurity discipline that aims to secure cloud computing systems. Cloud security helps keep data private and safe from leaks across various platforms, applications and infrastructures. While the type of cloud security depends on the client, it is often composed of multiple categories, including data security, governance, data retention and business continuity, legal compliance, and identity and access management.

Cloud security protects applications and data held within the cloud and computing environments. Your company can implement suitable security measures and secure sensitive data with the proper protocol and technology. Implementing cloud security also tells your company what information might need to be secured. For example, private information like medical records or financial data will need adequate cloud security to protect patients from data theft.

How Does Cloud Security Work?

Cloud security offers reliable data protection for nursing homes and senior living facilities that must protect their patients. Cloud security has four main parts — data security, identity and access management, governance and legal compliance. 

1. Data Security

Data security covers the technical end of information platforms and aims to prevent threats of any kind. Companies may use various technologies or tools to create a barrier between unauthorized access points and the sensitive data hackers may want to steal. 

Regarding data security tools, cloud providers often use encryption, which scrambles data and makes it unreadable without an encryption key. If your data is lost or stolen, various encryption applications make the information meaningless, protecting your patients from identity theft. Many companies also use virtual private networks to cover employee and client internet usage.

2. Identity and Access Management

The second part of cloud security is identity and access management. This process manages accessibility across various user accounts, ensuring only those authorized to read certain information can do so.

Cloud security providers might use tools like managed authentication, such as multi-factor authentication, password management or access controls. Access controls restrict certain users from entering your system and potentially leaking or stealing patients’ data.

3. Governance 

Cloud security aims to protect patients’ information by adhering to rules and regulations for detecting, mitigating and preventing threats. One of the ways cloud security ensures governance is through threat intel, which tracks and prioritizes threats.

Cloud security practices value secure user behavior training and policy implementation. For example, your facility might create rules for information usage that all employees must follow. Information cannot be shared outside the facility, so the cyber security team can respond accurately to threats. Every data user must understand these policies.

Another way cloud security ensures governance is through data retention and business continuity. Many rules and regulations regarding cloud security require facilities to focus on recovery measures should they lose significant amounts of data. Data recovery measures should include backing up data or training employees on recovery instructions should they accidentally lose essential information.

4. Legal Compliance

The final part of cloud security is legal compliance. Legal compliance aims to protect user privacy at every point by ensuring all healthcare facilities follow the rules and regulations set by legislative bodies.

Healthcare organizations must adhere to these regulations to comply with the law, and especially as malicious hackers could try to steal user information for profit. Cloud security uses tools like data masking to hide all user’s identities through encryption.

Benefits of Cloud Security

Cloud security can help your facility in many ways, from increased visibility to improving platform threat detection. Here are six benefits of cloud security your nursing home or senior living center can enjoy:

1. Visibility: Many cloud security applications offer consistent protection and monitoring on all your cloud-based platforms. With so much visibility, your facility can remain aware of any possible threats or exchanges of information. 
2. Availability: Cloud security ensures your resources and applications are always available.
3. DDoS attack protection: Short for “distributed denial of service,” DDoS attacks target platforms by denying entry to intended users. Cloud security prevents such attacks.
4. Data security: Cloud security increases data protection through improved protocols and policies like encryption and control access.
5. Threat detection: Cloud security ensures your facility can detect threats more easily while assessing possible risks through end-point scanning and global intelligence.
6. Regulatory compliance: Cloud security meets regulatory standards for nursing home compliance needs, such as federal HIPAA privacy rules or specific state laws.

What Are the Security Risks of Cloud Computing?

Some common security breaches in cloud security might include risk to infrastructure through incompatible frameworks, internal threats like human error and misconfiguration of controls, or external threats like malware, phishing or malicious actors.

Here are five more common cloud security risks to keep in mind:

1. Visibility Loss

Many nursing homes and senior living centers use devices and applications across multiple departments and locations. The sheer amount of information your facility has to contain puts you at higher risk should that data be lost. A common risk with cloud computing is visibility loss — facilities lose access to information or can’t see who is accessing data.

2. Compliance Violations

With the increase in rules and regulations relating to private patient data, many facilities are at risk of compliance violations. Your healthcare facility must know where sensitive data is at all times, who has access to it and how it is processed and protected. Any careless transfers or non-compliance with regulations could have financial or legal consequences.

3. No Migration Strategy

Nursing homes and senior care centers need a strategy when sharing or transferring sensitive data. Without a strategy, you put yourself and your patient’s data at risk. If you plan to migrate to the cloud, have a plan for security before starting operations.

4. Internal Threats

Even if they do not mean to, employees, partners or contractors may pose a risk to patient information. If they lack the training to prevent leaks, they might accidentally expose your facility to malicious attacks, software, viruses or data theft.

5. Breaches of Contract

Many facilities hold contracts with partners who restrict shared data usage. You must know how information is stored and who can access the data. Moving data without authorization could sometimes breach a contract or non-disclosure agreement, resulting in legal consequences.

What to Look for in Cloud Security

When choosing a cloud security provider, looking for a company with your facility’s best interests is essential. Here are a few aspects to keep in mind:

• Transit and rest data protection: It is vital to protect data when it is being transmitted between you and your cloud service provider. Find a provider who can encrypt data at rest and during transit.
• Asset protection: Find a cloud service provider who understands your data center’s need for physical security, including storage, processing and management.
• Control and visibility: The right cloud security provider lets you always see your data and control who accesses it.
• Partner security: A good security provider provides accessible pathways to find and connect with partners and marketplace solutions.
• User management: A cybersecurity provider must give your facility the tools to secure users and prevent unauthorized interface access.
• Compliance: Cybersecurity providers must meet all requirements and regulations, whether at the federal or state level. They should follow industry best practices and hold certifications.
• Authentication: Reliable cybersecurity providers offer access through authorization and authentication services. For example, they provide two-factor authentication, identity federation and username and password assistance. 
• Operational security: An excellent cybersecurity provider can detect and prevent attacks through protective monitoring or vulnerability management.
• Personnel security: Choose a trustworthy provider to access your sensitive information and data systems.

How to Secure Your Cloud

Cloud security in cybersecurity is one of the most critical steps nursing homes and senior living centers can take toward protecting client information. Good security practices can prevent possible leaks or theft, from provider and enterprise cloud security to encryption of sensitive data or file-sharing protection.

Here are five of the best ways your facility can secure your cloud.

1. Encryption

There are different ways to encrypt your data. Information is most at risk when your facility wants to move data from one storage site to another. During the transmission of data, your patients’ information is vulnerable. Many facilities find help through a cloud security provider who can help them with three kinds of encryption — communications, end-to-end and sensitive encryption.

All kinds of encryption require a secure key from trusted partners who can access sensitive data. Keep a backup, and d not keep any information regarding encryption keys on the cloud. Changing keys regularly ensures patient information is as safe as possible.

End-to-end encryption is considered the best for facilities that house sensitive data. Without an encryption key, no outsiders without access can communicate with the server, see information or move data. While it is possible to encrypt data yourself, many facilities with large amounts of data find it helpful to use a cloud service provider that can help them store financial, sensitive and confidential information vital to their operations.

Keep in mind that encrypting non-sensitive data is usually not necessary. For example, files like graphics, videos or photographs may not need much protection. 

2. Configuration 

Configuration is another excellent way to secure your cloud. Many breaches come from obvious or basic places where your company might be vulnerable. To protect sensitive data, try securing basic spots by decreasing the risk of breaches.

When securing vulnerable areas, consider the following:

• Default settings: Always change the default settings of any security applications or infrastructures. Default settings leave you susceptible to hacking attempts.
• Cloud storage buckets: Always close the bucket so hackers cannot access content through a URL.
• Vendor security controls: Always turn on security controls from a cloud security vendor. Not using their security options poses a high risk to patient information.

3. Basic Cyber Security

All staff members, healthcare providers and employees at your facility should understand basic cybersecurity practices. From using strong passwords and protected devices to avoiding Wi-Fi access with virtual private networks, employees can build basic cybersecurity knowledge at every step.

Here are a few basic tips your employees should know:

• Passwords: Ensure all employees use strong passwords with a mixture of letters, numbers and symbols.
• Password managers: Consider using a password manager so all employees can store and manage passwords.
• Device protection: Protect all devices using strong passwords and software, including tablets, phones and computers.
• Backups: Always back up your devices consistently. Without backups, data can easily be lost or stolen.
• Permissions: Change permissions on all programs, software and applications to prevent unauthorized access to information.
• Anti-virus software: Install anti-virus and anti-malware software on all devices and applications. Even with basic cybersecurity knowledge, viruses and malware may pose high risks to your facility. 
• Wi-Fi practices: When accessing information on public Wi-Fi, use a device with a virtual private network. Public Wi-Fi could leave your information vulnerable to outside hackers or malicious software.

4. Storage and File Sharing

While it may be tempting to use easy file-sharing and storage services, many of these applications could lead to data leaks. Always manage your permissions well on these platforms by ensuring employees and patients cannot see other names, directories or files. Use encryption software when possible for added protection.

5. Check Provider Security

While you may trust your cloud security provider with your data, you should always double-check that their system is secure. Ask basic questions about their services and stay aware of how your provider addresses risks. You can inquire about security audits, encryption, data retention and access management. These tools will help protect your data from possible breaches, leaks or thefts.

Find Help With Cloud Security From Prelude Services

At Prelude Services, our reliable IT security, support, planning and management services help healthcare providers across the United States secure their private information. We support various facilities and organizations needing data and information protection assistance.

With the right technology and software, your facility can secure sensitive information at every step and provide better service to your patients. Prelude Services has the tools to prevent possible leaks or information thefts. Contact us today to speak to a representative or explore our security services.

The post Guide to Cloud Security appeared first on Prelude Services.

When caring for older adults, post-acute care is a reality. More than 40% of Medicare beneficiaries are discharged to post-acute facilities — an essential step in their recovery. The post-acute care programs’ efficacy dictates patient health outcomes in many ways, so IT services and post-acute care go hand in hand.

Access to current information and the most effective IT tools can improve patient care and streamline information sharing. Focusing on improving care transitions can help ensure older adults receive the post-acute care they need. With the proper care, they can take positive steps in their recovery. IT services for post-acute care facilities are a critical consideration.

Types of IT Services for Post-Acute Facilities

For patients to achieve the best possible health outcomes, post-acute care facilities must have the capabilities to coordinate and manage high-quality healthcare specific to each individual. Much of this care depends on the reliable transition of information, internally and externally.

Access to critical health information allows post-acute care facilities to provide better quality care to patients, whether identifying patients at risk of injury or having access to indicators of their recovery timeline to make further adjustments. Caregivers can provide preventive care and stay current with patient needs.

Types of IT Services that can augment post-acute care include the following:

Network Management for Post-Acute Care

Most businesses use computer networks, and monitoring and managing them is essential to maintain optimal performance and care for patients. Upgrading your IT systems is vital for data safety and backup in the event of a critical failure. Your post-acute care facility will still have access to valuable patient data so you can continue to provide high-quality care.

Management tools can keep your facility providing optimal patient care by outlining upgrade requirements. The accompanying design tool tailors your network infrastructure to your facility’s needs, ensuring you can expand your networks and perform as needed to meet your specific requirements.

Security is necessary for any business that holds data. Network management tools identify malicious software entering your network and resolve the problem before you experience data theft or damage.

Cloud Computing for Post-Acute Care

Managing, processing, storing and communicating patient data is crucial in a post-acute care environment. When caregivers can access up-to-date patient data from web-based applications, they have flexibility and confidence in their work, knowing they can tailor their approach to specific patients. Storing your data in the cloud can help you achieve this.

Anyone with authorization can access patient data with this simple cloud solution as long as you have an internet connection. It’s easy to expand and upgrade and saves you money and space on physical infrastructure.

Service Desk for Post-Acute Care

Your IT systems must work for you to provide quality post-acute patient care. A 24/7 service desk may be the answer, as you can contact professionals whenever an issue might affect your ability to provide patient care. There is no need to compromise what you do best with expensive downtime.

Hardware and Software Support for Post-Acute Care

Both hardware and software are necessary to keep your IT systems performing well. Choosing the right equipment and hosting your applications can be daunting without an IT service that provides hardware and software support. IT services can help your team stay productive and focused on providing the best care for your patients.

Why Post-Acute Facilities Should Outsource IT Services

Providing superior patient care is a top priority for post-acute facilities. There can be a disconnect when patients are transferred, compromising their care, as you lose access to vital information about their treatment. Outsourcing specialist IT services can bridge that gap and provide your facility with access to information, data protection and faster processes.

Some of the many benefits of outsourcing IT services for post-acute facilities include the following:

• Elevated patient care: Providing quality patient care is the primary goal of any healthcare facility. IT services and patient care are linked, and patient care improves when healthcare facilities can access their data immediately. This is especially important with post-acute facilities, where caregivers exchange data from one facility to another. Outsourcing IT services streamlines this process so caregivers can focus on patients.
• Enhanced scalability: Outsourcing IT gives you more flexibility for growth and change, as these professionals provide full scalability for your business. Instead of investing in static IT solutions, you can update your services as your needs shift. If you need to expand, for example, your IT partner already has the infrastructure to streamline the process.
• Efficient billing: Healthcare professionals rarely have time to focus on complex coding and billing procedures. Outsourcing medical billing can decrease billing errors, provide accurate medical insurance claims and reduce the risk of denied claims.
• Improved cybersecurity: Cybersecurity is crucial for businesses. If you handle patients’ data, it needs to be protected. Outsourced IT services provide that protection with innovative security solutions.
• Increased productivity: Removing the focus on IT challenges allows your staff to focus on their core competencies and give acute-care patients the full attention they deserve. They also have access to the data they need in real time, and with the information at their fingertips, they can make informed decisions about patient care without delays.
• Decreased costs: Partnering with a professional IT service means saving on the high costs of an in-house IT team. Outsourced IT services also have up-to-date equipment and resources at your disposal. IT service providers can work within your budget to help you accomplish your goals.
• Advanced compliance: The healthcare industry is bound by the Health Insurance Portability and Accountability Act (HIPAA) privacy rule concerning data protection. Meeting these requirements can be challenging, but outsourced IT services have vast experience in data security compliance.
• Streamlined operations: IT challenges can be disruptive, especially for patient care. Outsourced IT teams can help prevent downtime and elevate your customer service — there is less chance of data breaches or inaccessible websites with professionals on your side.
• Enhanced access: Partnering with an outsourced IT provider gives you access to professionals in their field who can provide you with their specialized skills.

Contact Prelude Services for Post-Acute Care IT Services

Post-acute care facilities rely on IT services to provide patients with the highest standard of care. Prelude Services is here to assist you by providing IT services focused on helping healthcare providers navigate the rapidly changing industry landscape. Our innovative technology solutions are the perfect choice for post-acute care providers looking to improve patient outcomes and reduce unnecessary costs.

Our vast industry experience can strengthen your cybersecurity, manage your electronic medical records system and networks, and support your hardware and software. Our 24/7 service desk will help you reduce downtime, so you can focus on what you do best — caring for patients. We have a wide range of reliable options tailored to your specific need. Please reach out today to learn more about how Prelude Services can help you.

The post IT Services for Post-Acute Care appeared first on Prelude Services.

Many facilities choose to store their data and web applications in cloud-based software. These technology forms can help your assisted living or senior housing facilities securely manage data. You can access the data constantly and enjoy the enhanced security features of the software.

If your facility wants to invest in cloud software, it’s important to understand the difference between the three deployment options — public clouds, private clouds and hybrid clouds. Each type can benefit your organization differently, so learning their variations can help you make a well-informed decision.

But what is a private cloud vs. a public cloud vs. a hybrid cloud, and how can they help your organization? This article covers all your cloud options and explains their differences so you can choose the best one for you.

What Are the Deployment Options When Choosing a Cloud?

If you’re considering using cloud storage, you have three deployment options — private clouds, public clouds and hybrid clouds. All three cloud computing models allow data storage, management and communication across remote servers. Instead of keeping your data on an in-house server, you use servers and software from a cloud service provider.

You deploy cloud services into your organization using one of these three different methods:

• Public cloud: On a public cloud, a third-party cloud provider owns and maintains the cloud software. You share the same hardware, storage and network applications with other cloud users. Many organizations use public clouds for web-based communications, office applications and storage. For instance, many businesses use Google cloud services for email and storage purposes.
• Private cloud: A private cloud consists of software and resources used by a single organization. You can deploy this type from a third-party service provider or manage it in your on-site data center. On a private cloud, all services and infrastructure are on a private server without any other users. This privacy allows for more security and control over the software.
• Hybrid cloud: Lastly, hybrid clouds combine the benefits of both public and private clouds. They use on-premises infrastructure and public cloud services to create a comprehensive solution. Your data and applications can move between on-premises and public cloud servers, allowing optimal flexibility and speed.

Organizations can choose from the three deployment options depending on their available budgets and preferences. To make the best decision for your company, it often helps to compare each cloud option closely.

Private Cloud vs. Public Cloud

Many industries use private and public clouds to store their data and infrastructure. These deployment types have a few key differences:

• Tenancy: One of the most significant variations between the two options is the number of tenants. On a public cloud, multiple companies or organizations can use the software at once. Each user stores their data in a shared environment. For instance, many organizations use Google Drive to store files. In contrast, a private cloud is only for a single tenant. Only one organization holds its data in the cloud server.
• Privacy levels: The two also vary by privacy levels. One of the benefits of private clouds is their total privacy. Only the intended organization can use the cloud and access the data stored there. On the other hand, public services are available to anyone who needs them. While public clouds are still highly secure, they don’t offer the same extreme privacy as private ones.
• Management: Next, public and private clouds use different management forms. With a private cloud, your company needs its own administrators to manage the software services. Your organization has to find the necessary resources and staff to manage the cloud correctly. However, third-party administrators manage the cloud in public clouds. If you experience any issues with the software, you rely on the service provider to help rather than solve it yourself. Third-party management is one of the benefits of public clouds, especially if you don’t have the IT resources for troubleshooting.
• Cost: Public and private clouds can also differ in expenses. If you select a private cloud, you might have more upfront costs than a public one. You have to purchase hardware, software and other necessary features. You also need to pay for staffing and ongoing maintenance costs related to the set-up. On the other hand, a public cloud is handled entirely by a third-party service provider. While you pay to use it, you don’t have to pay for staffing or hardware costs.

Overall, both private and public clouds offer a reliable way to store data and use web-based applications.

Public Cloud vs. Hybrid Cloud

Next, public and hybrid clouds are both excellent options for cloud storage. Looking at their differences can help you decide which is a better fit. In a hybrid cloud infrastructure, you house information in a public and private cloud.

A hybrid cloud has features from public clouds, so the two share similarities. For instance, the public components of a hybrid cloud are also managed by third-party service providers and can have multiple tenants.

Here are some variations between public and hybrid clouds:

• Integration capabilities: A public cloud is limited to just public capabilities, while a hybrid model contains both public and private cloud features. For instance, a hybrid model would allow you to store sensitive data in your private cloud center, then use the public component to manage email or other web components. In contrast, if you only select a public cloud, you can only use the public cloud features.
• Data center location: The two also differ by location. Public cloud servers can exist anywhere online, depending on the service provider’s location. A hybrid cloud is maintained both privately and publicly. Your private data resides in your private server, while your public cloud data resides in the third-party service provider’s location.

Hybrid Cloud vs. Private Cloud

Lastly, hybrid clouds and private clouds also contain crucial similarities and differences. A hybrid cloud’s private features are the same as a private cloud. For instance, only your organization can access data you house privately.

However, the two have a few key differences:

• Flexibility: The most significant difference is that a hybrid cloud model includes private and public capabilities. Instead, a private cloud only has one type of function. While you can store data on both public and private servers in a hybrid cloud, you can only use private servers in a private cloud.
• Cost: Private clouds can often cost more than the alternatives because you have to purchase and maintain hardware within your organization. In a hybrid model, you manage your private server, but a third party manages your public cloud. The combined nature of a hybrid model could impact overall prices.

Contact Prelude Services for Cloud Services

Clouds of all types can bring several benefits, including cost efficiency and accessibility.

Prelude Services is committed to delivering high-quality cloud services and support. We offer public, private and hybrid cloud options, so you’re sure to find the best fit for your facility’s needs. Our expert team helps you select the best option, then integrates the necessary hardware and software to get started. Our dedicated customer service team will quickly address any questions or issues you may have.

We understand every organization has unique needs and work hard to provide customized solutions. To get started with Prelude Services, contact us today.

The post Private Cloud vs. Public Cloud vs. Hybrid Cloud appeared first on Prelude Services.

Senior living facilities deal with a lot of data at any time, and it’s essential to manage it well. With cloud solutions, your nursing home can gain flexibility, protect sensitive information and save money on hardware. When you approach the transition to the cloud with the right concepts in mind, you can find a solution that fits your business.

The Benefits of Moving to the Cloud

Many companies find themselves moving to the cloud for its many benefits. Advantages include:

• Accessibility: You can access cloud applications, files and more from any internet-connected device. Improve your data access across all device types, including smartphones and tablets.
• Flexibility: The cloud uses all the available applications and features to scale with your business. As your needs change, you can modify your solutions to suit your facility.
• Automation: Having automatic updates is standard among cloud applications, so you’ll have the fastest, most secure version available.
• Cost-savings: Cloud computing reduces the need for hardware at your facility so that you can save on cables, hard drives and more.
• Security: With all of your data moved offsite, stolen computers or laptops won’t compromise any sensitive information.

3 Tips for Moving to the Cloud

Moving to the cloud can be a simple task with the right approach. If you keep these tips in mind, you can easily transition to the cloud and enjoy its many benefits.

1. KNOW WHAT YOU NEED

There are many far-reaching ways cloud infrastructure can support a nursing home. You can use the cloud to store data, share files and create entire desktops. There are also cloud-based backup plans to help you recover lost data.

When you look into cloud infrastructure, make sure you understand your priorities. Maybe you start with data storage to get files transferred to a single, accessible location to start. Perhaps you’re looking for a complete cloud desktop solution. Discuss your options with your service provider to find the right match for your needs.

2. PRIORITIZE SECURITY

The data you handle at a senior living facility is sensitive information, and it’s essential to keep it secure. When you choose your cloud solution, make sure to look into the security in place to encrypt and protect your data. You can also look into additional protective abilities like password-locked file folders and admin-only access.

3. LOOK FOR TRAINING AND SUPPORT

If you and your team are unfamiliar with the cloud, it’s helpful to work with a provider who offers ongoing support. If you have any questions about how to use your applications or troubleshoot problems, a point of contact is valuable. Added training can help you overcome any challenges of moving to the cloud, so you can implement the cloud across your organization and get everyone on the same page. 

Move to the Cloud With Prelude Services

At Prelude Services, we specialize in IT for healthcare providers like nursing homes. Our team supports private and public cloud solutions through our fully redundant data centers and hosting capabilities. With annual auditing against the SSAE SOC 2 standards, we confirm the security, availability, processing integrity and confidentiality necessary for your senior living community.

If you’re ready to transition to the cloud, our cloud computing support can help you meet your goals. Get in touch today to learn more about our services.

The post Moving Your Senior Living Facility or Nursing Home to the Cloud appeared first on Prelude Services.

A false idea can spread nearly as fast as an excellent internet connection. That’s why it’s essential to disprove common misconceptions about cloud computing for healthcare professionals.

Cloud computing uses remote servers to store, secure and access data via an internet connection rather than storing data on personal servers or computers at a facility. Users can connect to the cloud anywhere they have internet, so they can work remotely.

Prelude Services has put together this quick guide to debunking the myths behind cloud computing so you can learn how the cloud can revolutionize healthcare. 

5 False Ideas About Cloud Computing

There are five main misconceptions we can disprove to demonstrate the reliability and security of cloud computing. 
 

1. CLOUD COMPUTING IS A FAD (MISCONCEPTION)

Rather than being a fad, cloud computing is the future of data storage and retrieval. A report from the research experts at Gartner tells us that public cloud services will exceed 45% of all enterprise information technology (IT) spending by the year 2026. Platforms like Dropbox, Gmail and Adobe Creative Cloud allow commercial and casual users to tap into the power of the cloud every day. 

2. CLOUD COMPUTING IS MORE EXPENSIVE (MISCONCEPTION)

When managed properly, cloud computing can save you money and yield a high return on investment over time. In a cloud service arrangement, you only pay for the capacity you choose to use. Since a large group of people is paying into the service, the cloud provider can simply charge you a fee. That means you can skip the cost of servers, routers and software.

3. CLOUD COMPUTING IS UNRELIABLE (MISCONCEPTION) 

Cloud computing is one of the most reliable ways to store data because it’s accessible from anywhere. The cloud can also store far more data than the typical IT department can hold, so you can choose to keep additional records you might want for a later time. 

4. CLOUD COMPUTING IS RISKY (MISCONCEPTION)

Cloud computing is far less risky than being responsible for the data stored on-site at a facility. The cloud provider’s infrastructure is typically vastly superior to anything an individual healthcare facility could secure. Your data is highly secure with physical and digital contingency plans and protection. 

For example, cloud disaster recovery programs can distribute backups of your data to cloud services in different geographic locations. That way, if one area experiences a disaster, there are always data backups at other locations. 

5. CLOUD COMPUTING IS NOT SECURE (MISCONCEPTION)

IT specialists work 24 hours a day, seven days a week, to protect your data at a cloud provider location. These companies also offer video surveillance and security guards. The success of their business depends on keeping your data safe, so you can focus on caring for your patients and managing your facility. 

Secure Your Data With Prelude Services Today

Prelude Services is a specialty IT outsourcing service dedicated to solutions in the healthcare industry. We provide cloud storage and security in compliance with HIPAA regulations, so you can have peace of mind. 

Prelude Services also provides a fully redundant data center with private and public cloud service hosting capabilities. We commit to the highest quality standard with annual SSAE SOC 2 audits to verify the excellence of our security, processing integrity, availability and confidentiality. 

Ready to take the next step or want to learn more? Contact Prelude Services online today to get connected.  

The post 5 Common Misconceptions of Cloud Computing appeared first on Prelude Services.

Organizations and businesses of all sizes use cloud computing.

Everything from email to software development to healthcare records can be securely stored on a private cloud. Cloud-based software is updating and changing so quickly that it’s a constant challenge for in-house IT personnel to keep up with it. Cloud computing and outsourcing your IT functions instead can benefit your organization.

Cloud computing helps businesses save time, money and resources. These businesses can focus on their other business operations, knowing that their IT infrastructure is in capable hands. Use this guide to help determine if cloud computing may be a good option for your organization.

What Is Cloud Computing?

Cloud computing involves outsourcing your computing infrastructures like software, storage, servers, databases, networking and more to a cloud service provider. Making those infrastructures accessible over the internet, rather than being housed on-site, enables businesses of all sizes to provide faster innovation and flexible, on-demand resources for customers and employees. The third-party provider hosts data and programs to allow for more processing power on your hard drive, promote collaboration and allow for secure access to files and applications from any device with an internet connection.

Cloud computing services offer a more efficient way to run your business’s infrastructure and scale it as you grow or change it.

Types of Cloud Computing

Many services fall under three main types of cloud computing — Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Each type builds on one another, providing different levels of management, control and flexibility. Each type is also available as public or private cloud services, depending on the provider. Cloud computing is a highly customizable type of service, and the different types of cloud computing allow each business to find the right services for their needs.

IAAS

The base level of cloud computing, IaaS, provides an IT infrastructure from the cloud provider. You’ll have access to features like servers, storage, operating systems, networks and more. Infrastructure as a Service leaves the most room for businesses to customize the cloud services for themselves, making it a common choice for tech-savvy companies. 

PAAS

Platform as a Service is the preferred cloud computing service for developers and creators. The cloud provider handles all the data, security and infrastructure systems, creating an ideal environment for developing, testing and managing a business’s software. This aspect of PaaS allows your business to be more efficient while focusing on deploying software applications.

SAAS

With SaaS, cloud service providers help businesses deliver on-demand software applications accessible to users on any mobile device. The cloud provider is responsible for hosting and managing the software and its infrastructure and handling the maintenance. With everything taken care of on the IT end, your business only needs to consider how it will use the software. Software as a Service is the most common form of cloud computing, used for popular applications like Microsoft Office 365 or Google Apps.

Uses and Applications of Cloud Computing

Businesses can apply cloud computing services in a variety of ways. Many people might be surprised to discover they use cloud computing every day. However big or small your business is, there are numerous opportunities to integrate cloud computing. Here are some common services that cloud providers offer:

• Store and recover data: Store your business’s data more cost-effectively on a larger scale. Remote cloud storage systems can store and recover your data and make the data accessible from any device.
• Build and test applications: Whether you’re developing an entirely new software application or testing the expansion of an existing one, cloud computing can help you build and test applications quickly. 
• Stream video and audio: Stream audio and video to connect with your customers and audience from any location or device.
• Deliver on-demand software: Offer your customers the latest software updates as they need them from wherever they are. 

To find out specific ways your business can use cloud computing, consult with a professional cloud computing service.

Benefits of Cloud Computing

Many businesses are moving to cloud computing services. While doing so is a significant shift from traditional IT resources, they find that the benefits are well worth the change.

REDUCED COSTS

With cloud computing services, businesses save money on buying, maintaining, and storing hardware and software and the cost of electricity to run it. Since the cloud provider manages the computer infrastructure, you’ll also save the expense of hiring in-house IT experts. Additionally, most cloud computing services charge businesses on an as-used basis, which means you only pay for what you use.

ABILITY TO SCALE UP AND DOWN

All businesses have needs that change over time. While accounting for future changes used to mean occasionally overcompensating in the present, cloud computing gives you the ability to quickly scale your resources up or down as your needs change.

GLOBAL RANGE

Cloud computing includes elastic scale, the ability to deploy applications and infrastructure globally. Businesses can deliver the right amount of computing power, bandwidth, storage and more at any moment and from any location.

RELIABILITY

Cloud computing services are reliable ways to quickly access or recover data during power outages or other disasters. Cloud computing helps ensure business continuity even during disruptions.

Cloud Computing Challenges

As with traditional IT practices, cloud computing has a set of challenges along with its numerous benefits. It’s essential to be aware of the challenges you might face with this shift in order to prepare for them. Some of these include:

• Cloud security: Security is a challenge for any technological service, with the risk of hackers and data breaches. Be sure the cloud provider you’re choosing to work with is transparent about how they handle sensitive information.
• Unpredictable costs: While pay-as-consumed plans can be extremely cost-efficient, they can also be challenging to budget. Studying past trends and keeping abreast of fluctuating demands and scaling resources will help you predict your final costs. 
• Cloud migration: Migrating existing applications and data can be complicated, especially when moving your own infrastructure to the cloud. Some complications may include lengthy project times and over-budget costs. 

Before committing to a cloud computing service, be sure to find out how they’ll help you with the challenges you’ll be facing. 

Contact Prelude for Cloud Computing Services

Prelude Services offers private IT cloud computing services with enhanced security compliant with HIPAA regulations for storing sensitive information. Our 24×7 service desk is here to support any IT issues that may arise with technical expertise and engaged and patient customer service.

Prelude Cloud Computing is secure and SSAE 18-compliant so you can feel confident your data is in good hands. Contact Prelude for more information about our computing services!

The post The Complete Guide To Cloud Computing appeared first on Prelude Services.

As the information technology (IT) industry advances, the need for outsourced IT management and support increases. In 2019, experts projected the IT outsourcing market to total about 413.7 billion U.S. dollars by 2021. With a number like that, it’s hard to deny that more companies are relying on outsourced IT services, and your company might want to as well.

As you start and grow your business, your goal should be to keep up with competitors and core business responsibilities. However, you may be stretching yourself a bit thin if you’re also juggling an IT department. Managing an in-house IT team can be time-consuming and costly, and you may not have access to adequate technology, expertise or other valuable resources. Outsourcing your IT duties and tasks to a capable company like Prelude can be an effective way to balance all the responsibilities of a small- to medium-sized company in any industry.

Outsourcing vs. In-House IT Services

Let’s start with the basics – what’s the difference between outsourcing and in-house resources?

Providing in-house IT services means the existing employees of your company complete IT-related projects or tasks and ultimately run the IT department. Some companies may want to create their own IT department so the team can specialize in that business’s specific systems and operations. Having in-house resources can be helpful when there is a problem that can be better handled in person.

While having in-house resources might make the most sense to you, the reality is that sometimes it just isn’t possible. You’ll likely find that the cons outweigh the pros. If you’re establishing your own IT department, you may spend more time and money than you want getting it started, and finding highly specialized professionals can be costly. Most realistically, your employees can’t know how to do everything. If your company is a small or medium-sized business (SMB), you may not be able to put together the necessary resources to provide the high-quality services your customers expect.

This is where many businesses turn to outsourcing. Outsourcing means you hire a person or company outside your own to complete tasks or projects on your behalf. You can outsource whole departments of your company or ask an expert to assist on a single project. There are many advantages to outsourcing IT services, most of which stem from teaming with outsourcing companies that can provide you access to world-class IT specialists. Outsourcing allows you to hire outside help so you can streamline workflows, saving your company time and money.

Offshore Outsourcing vs. Local Outsourcing

Two types of outsourcing are offshore outsourcing and local outsourcing. Offshore outsourcing means that you’re outsourcing to a company or agency in another country, often overseas. Offshore outsourcing provides you with access to global talent and lower costs. Ultimately your company can get quality work at a low price.

Although cost-efficient, offshore outsourcing can come with language barriers and differing work hours, making communication a challenge. When this happens, operations may slow down, which won’t be effective or productive for your company.

Local outsourcing is a bit different. When you locally outsource, you’re using resources within the same state or country as you. With local outsourcing, communication becomes less of a challenge because the other company is likely to understand your time frame and needs.

Who Should Outsource?

Anyone can outsource! Outsourcing is common for companies of all sizes, especially smaller to medium-sized businesses that may not have the large staff required for big projects. In-house efficiency will vary depending on your team’s capabilities and workload. Your whole operation can slow down without the necessary level of knowledge and skill. So, how can you determine when to outsource services like IT?

When Should You Consider Outsourcing IT?

Customers have come to expect smooth, hassle-free IT services. Outsourced IT companies offer high-quality services to your business. If your in-house resources are limited, you might get backed up or run the risk of providing inadequate IT services to your employees. We’ve compiled a list of common reasons to outsource IT operations to help you consider when outsourcing might be right for your business.

1. YOU NEED CYBERSECURITY

With an in-house IT team, your business is limited to the level of cybersecurity that the staff has experience utilizing. Outsourced IT services offer your business cybersecurity experts who provide faster detection and stronger protection against emerging security threats. To gain access to increased knowledge and better resources for defending your business against security risks, outsource your IT department.

2. YOU NEED A HIGHER LEVEL OF TALENT

Like we said earlier, your employees can’t know everything, and that’s okay. The training required to keep in-house IT departments on top of their game can be time-consuming and costly. When a project requires a higher level of expertise, turn to outsourced talent. Working with a remote IT company can provide you with the skills you need to complete a project and make it stand out above the competition.

3. YOUR IN-HOUSE RESOURCES ARE MAXED OUT

When in-house teams are attempting to juggle IT services with limited knowledge on top of their daily responsibilities, it’s no surprise they can quickly become burnt out. If you start to see your team reaching their maximum capacities, you may want to outsource some projects to give your employees more time to focus on key business goals. Everyone has their limits – find and evaluate what your business can handle and where it would be more effective to outsource.

4. YOU’RE TACKLING A COMPLEX PROJECT

When you’re working on a complex project, there can be several moving parts — many of which might require specific technical knowledge and skills. Outsourced IT specialists are experienced and have likely already tackled similar complex projects, so they can provide you with valuable advice and assistance. Keep the parts of the project your team can confidently complete, and outsource the parts that need a little more expertise. Doing so will limit in-house downtime and maximize your team’s efficiency.

5. YOU WANT TO BE COST-EFFICIENT

When companies try to set up an in-house IT staff, they can spend thousands of dollars in hiring costs, equipment and training. Outsourcing your IT services eliminates the cost of hiring and maintaining an in-house team. Remote IT companies can provide the same — and often better — services than an in-house department at a lower price. When you outsource technical support, you can put more money and effort into other tasks to run your business.

6. YOU HAVE TIGHT DEADLINES TO MANAGE

If you have upcoming deadlines and you’re falling behind, consider outsourcing parts of the project. You don’t need to outsource the whole thing, but getting help on one or two components that require more time than you have can help you meet deadlines. Outsourcing part of a project can give you and your team time to focus on the aspects of the project where your team excels. If you find outsourcing to be helpful, you can continue to use it in the future to focus on your core strengths long-term.

Why Outsource Your IT Department?

In the world of ever-changing internet services and programs, it can be challenging to keep up with new or best practices. SMBs can lack the time and experience it takes to provide the full spectrum of necessary IT services, especially if a complicated problem arises. When you outsource your IT department, any issues are usually taken care of before you even know about them. Outsourced IT companies keep their employees well-trained and up-to-date on methods and techniques so you can focus on running your business.

How Does Outsourcing Improve Your IT Services?

Outsourcing your IT services is the best way to improve them. Often, when companies try to in-house their IT services, they’re limited in terms of advanced knowledge and resources, and this can reflect poorly on the quality of their services. Outsourced IT companies have the best resources and specialists for the job to help you fully optimize your business. This expertise will be reflected in the quality of your IT services. With access to worldwide talent, you ensure that your team members get the IT help they need when they need it.

Benefits of Outsourced IT Services

We’ve seen where outsourcing IT can be helpful for the overall operations of your business. In addition to improving the quality of your IT services through advanced technology and expertise, outsourcing can provide your company with many other benefits. Common advantages include cost reduction, access to specialized talent and continuous support for you and your teams. Consider how the following benefits of outsourcing can help your company.

1. OUTSOURCING REDUCES COSTS AND INCREASES EFFICIENCY

In the United States, outsourcing IT services can reduce costs for a company by 60%. Outsourcing is efficient because of how much money and time it will save you. Without having to pay for your own IT department’s salaries, benefits, training and equipment, you save your company significant amounts of money. You can use this money to develop and improve internal operations. Outsourcing also saves you the time of having to complete routine tasks and maintenance. Outsourced companies have specific teams for this, which means you can spend your time on internal projects.

2. OUTSOURCING PROVIDES ACCESS TO SPECIALIZED TALENT

One of the biggest reasons businesses choose to outsource their IT services is the access to superior talent. As we mentioned before, in-house IT teams can often be limited in the resources available to them. Outsourced IT companies make it a priority to find the best expertise for your business. You benefit from the knowledge of IT specialists and technology from all over the world without the cost of hiring personnel or purchasing new systems.

3. OUTSOURCING INCREASES CYBERSECURITY

With access to specialized talent comes an increase in cybersecurity. Security experts can detect, monitor and prevent risks before they affect your business and disrupt your workflow. When you outsource your IT services, you put the responsibility of handling security risks in the hands of a professional – this will save you time, money and stress. Keep your business and client information safe when you outsource your IT services.

4. OUTSOURCING MEANS RELIABLE SUPPORT

Outsourced IT companies make it their business to support you and your team members’ IT needs. Their levels of expertise make them reliable resources for knowledge and support for your IT services. It only makes sense that you’d want the best for your business, so let the experts of an outsourced company provide reliable support and services to you. You’ll appreciate it when you find yourself needing their skills!

5. OUTSOURCING MEANS 24-HOUR SUPPORT

Along with reliable support, you also get constant support when you outsource IT services. With an in-house IT department, you may not be able to pay or even find someone to provide overnight support. Outsourcing enables you to provide around-the-clock services to your employees and ensures your data is secure from hackers and all systems are operating properly.

6. OUTSOURCING PROVIDES SUPPORT DURING DISASTERS

IT plays a significant role in the function and support of most business processes, so it’s critical that your IT services can quickly bounce back after a disruption. Outsourcing can provide off-site data storage, data recovery and backup systems, all of which the outsourced company is responsible for in the event of a disaster. This support allows you to keep your operations running and reduces the risk of lost data.

7. OUTSOURCING INCREASES PRODUCTIVITY

Outsourcing can increase overall company productivity exponentially. Without having to worry about the pressure of handling an IT task without the experience for it, your in-house staff will have more time to spend on the core responsibilities you hired them to do. With this increased level of productivity, your team will be able to produce a larger amount of high-quality work.

8. OUTSOURCING PROVIDES ACCESS TO PROVEN SOLUTIONS

Outsourcing is beneficial because it provides you with access to people who can view a problem from a different angle. Outsourcing companies work with many people, so they’ve likely already seen the challenge you’re facing. This experience allows them to offer you proven solutions that you may not have considered.

9. OUTSOURCING IMPROVES BUSINESS FOCUS

Ultimately, you benefit from outsourcing your IT services because you no longer have to put your own time and effort into running them. IT experts can provide your business with the services you hired them for. Let an outsourced company run your IT services, and turn your focus back to the primary operations of your business.

How to Outsource IT Services

Now that you understand how beneficial outsourcing can be and a few instances of when you might start considering outsourcing IT services, you’ll want to know how to outsource. Here are some common IT services businesses outsource, as well as the steps you can take to find an outsourced IT company to work with. Some commonly outsourced IT services include the following:

• Customer service or help desk: This service consists of specialists responsible for answering questions and fixing user and system issues promptly and professionally. These specialists can provide technical support to your internal team as well as your clients.
• Application management and support: An application manager is an IT professional responsible for maintaining the operation of software applications within a business. They find applications that can improve business functions, and then they oversee installing and upgrading of the software and provide support to your team members using the application.
• Web hosting: This service provider provides you with the necessary technology and resources to post websites and web pages to the internet.
• Software development: A software engineer will design and test new software for your business. They also monitor and evaluate your system’s performance to ensure it’s running efficiently.
• Telephone customer services: Similar to a help desk, telephone customer service specialists offer support to your clients and team members via telephone. They can provide help or general information about your business.
• Infrastructure management: An IT infrastructure manager will oversee policies, processes, data and equipment to ensure these areas are operating effectively.
• Cybersecurity: Leaving your cybersecurity to a professional can reduce vulnerability to a cyberattack, keeping your privacy and data intact.

You may choose to outsource any combination or all of these services depending on your business’s capabilities and needs.

Now that you know some service options, you might be ready to find a company that offers the services you’re interested in outsourcing. Before you commit to an outsourced IT company, you should create a list of goals to help you determine what you want to gain from outsourcing. Ask yourself questions like:

• What kind of budget do I have?
• What are my timeline expectations? When does this project need to be done?
• What level of expertise do I need?
• Do I want to outsource a project or two or my entire IT department?

Once you have the answers to those questions, you can begin researching service providers to find companies that offer what you’re looking for within your budget. Finding the right company to work with is a critical step, so you’ll want to consider several factors when choosing a company to outsource your IT services to.

How to Choose the Right Company

Choosing the best fit for your business can be overwhelming, as there are thousands of companies that offer outsourced IT services. Finding the right company to represent your IT services will be beneficial in the long run, so take your time choosing the right one. The best company for you will make you feel confident that your services are in the best hands. How can you determine which one will be right for you? Find out if they offer the services you need and want by asking the following questions to help you evaluate your options:

• Do they have standardized security protocols? The need for cybersecurity has increased as the internet becomes more prevalent in our daily lives. Look for an IT company with up-to-date security protocols, and make sure you understand how they will protect your information.
• Can they provide a full range of services? Your business needs will probably change over time. Choose a company that provides the services you need now and can anticipate what you may need in the future.
• Are you getting top talent? Outsourcing gives you access to the best in the IT business. Make sure the company you choose can provide the level of expertise you need so you get the best service.
• Will you be able to communicate clearly? It may seem obvious, but make sure the service provider of your choosing can speak the same language as you and your customers. Having fluent communication and similar workflows will ensure you stay on the same page.
• What kind of experience do they have? Gain insight into a company’s performance and quality of service by checking references, reviews, past clients and completed projects. This helps you find an IT service that knows what it’s doing.

Prelude’s Outsourced IT Services

At Prelude Services, we know how important it is to have reliable IT services. Our experts provide a wide range of services, and you can rely on us to handle all your IT needs so you can focus on running your business. We’re located in Pennsylvania, so our clients enjoy the benefits of locally outsourcing, including our hands-on support. Additionally, we are an SSAE-compliant company, which shows you that we have strong controls protecting our customers’ data. Trust us to handle your company’s IT needs, including the following services:

• Around-the-clock desktop support
• IT vendor management
• Network management
• Data management
• Cloud computing
• Hardware and software support
• Website design and development
• Cybersecurity
• Enterprise reporting

Contact Prelude Services for IT Services

If you’re ready to outsource your IT services to optimize your business’s time, money and resources, explore your options with us at Prelude Services. We’re eager to hear about your IT needs and share with you how we can tailor our services to offer you the best solutions. We understand what it takes to run a business, so trust us with your IT services and support so your time and effort are better focused on your business. Contact our experts today.

The post Guide to Outsourcing IT Services appeared first on Prelude Services.

Technology is essential for effective communication within the senior care industry. Fully functional technology enables workers to do their jobs more efficiently and allows residents to connect with off-site friends and family members better. To keep digital devices up and running, senior community and assisted living technology support is crucial.

In this article, we’ll look at why onsite technical services are important for senior living communities and the benefits of working with a professional IT provider for senior living technology support. 

Onsite IT Services for Senior Living Communities

Because technology is constantly evolving, it can be difficult to keep up with the latest advancements and solutions. The overwhelming nature of technology combined with the consistently changing HIPAA standards for healthcare providers can put senior living and care organizations under an extreme amount of stress. However, onsite IT services can help those in the senior healthcare community avoid technical troubles and continue offering the highest quality of care.

Having a team of IT experts who can quickly identify and neutralize the matter is oftentimes more efficient than having regular staff troubleshoot the issue. Working with an IT service provider can help senior living communities create a safe, comfortable environment equipped with the technology necessary for delivering the care residents need. A professional IT service will also be able to help set up devices and solve technical troubles for residents.

Here are the top five advantages to working with an onsite IT services team:

• Cybersecurity: Many organizations are unaware of the specific steps they need to take to keep their network and data secure. With reliable onsite IT support, any potential data security issues can be addressed quickly to avoid any major data breaches or future network failures.
• Speed: Devoting hours to trying to figure out a technological problem on your own can be frustrating. Instead, call a professional and have the issue repaired faster than it would take to figure out the solution by yourself. In addition to getting an efficient fix, leaving the IT services to the professionals can save an organization from accidentally worsening a tech issue.
• Reliable Wi-Fi: Nowadays, Wi-Fi is essential to running a successful organization. A large senior living community can be intricate, with multiple facilities in need of total Wi-Fi coverage at all times. An onsite IT service can help develop a wireless strategy for your organization that will provide the mobility your staff needs to serve residents best.
• 24/7 IT support: Whenever technology is involved, some issues are bound to come up, often at the most unexpected times. Because technical issues within the healthcare field can be urgent, it’s crucial to have a solid IT support system. Partnering with an IT service will ensure your senior living community receives dependable IT help any hour of the day.
• Customized solutions: When it comes to technology, there’s no one-size-fits-all solution because every organization has slightly different needs. An onsite IT service will provide IT plans to address your senior living community’s specific needs, then help you implement those plans to keep your technology running smoothly.

Technology Support Setup for Senior Living Communities

Setting up IT support for a senior living community provides your facilities with protection against potential IT issues as well as a reliable help center for future IT problems. When dealing with new devices, it’s important that they are set up well to ensure all of the programs necessary for running your senior care center are fully functional. From computers and laptops to tablets and printers, be sure to work with an IT support service to securely connect to the Internet and install software properly.

For senior living communities with older PCs and technology, the programs can be brought up to date, excess data can get cleaned up and the overall operating power can be increased. An IT support service will also help eliminate any viruses harming your computers and install security software to fend off future attacks at the first support setup meeting for your facility.

When initially setting up nursing home technology support, a good IT support company should also offer these four fundamental services:

• Cloud computing: As cloud-based software applications continue to steadily grow in popularity, cloud computing services will be key to keeping a senior living community’s technology up and running smoothly.
• Network management: Your IT servicer should provide the network management your senior healthcare center needs to support your data, Internet, voice and video needs.
• Hardware and software support: Certified technicians can help you choose, install and continuously support the hardware and software for all of your devices.
• Enterprise reporting: Be sure to work with an IT service that offers enterprise reporting that will help your senior living community stay informed on all the latest data it needs to remain within HIPAA regulations and operate effectively.

Technology Support Repair for Senior Living Communities

Once your center’s tech network and all its devices have been properly set up, it will need to be maintained. Your tech is only as good as how reliable it is, so it’s imperative to keep it operating smoothly. To prevent residents from becoming frustrated with malfunctioning technology, your senior living community will need a source of 24/7 IT support to cover services such as repair and maintenance for computers, tablets and mobile devices.

Because technology has become such a big part of everyday life, your nursing home needs a dependable technological service that can properly set up digital devices to help prevent IT issues before they occur as well as get your technology back up and running when tech problems do arise. When you partner with a good tech support service, you will get expert advice about how to avoid unexpected breakdowns and a speedy, stress-free way to get devices repaired whenever needed.

A reputable IT support and repair service will provide these onsite tech solutions:

• Installing email and spam filters
• Setting up proxy servers with thorough cybersecurity protection
• Implementing the latest link analysis, URL and attachment sandboxing
• Conducting advanced malware analysis
• Overseeing penetration testing
• Updating plugins
• Backing up data or running file transfers
• Connecting external hard drives or multiple PCs for data transmission and file storage
• Managing the system’s network

When your senior living community’s technology is operating at its highest level, your entire facility will function more efficiently, and the residents can enjoy their personal devices to the fullest. Instead of continually dealing with irritating technology breakdowns, your senior living community as a whole can breathe easier thanks to reliable onsite IT support.

Contact Prelude Services for Onsite Resident Technology and IT Support

If you want the best onsite resident technology and IT support for your senior living community, contact Prelude Services to find out how we can help keep your tech performing at its best. At Prelude, we offer all of the previously listed IT services along with mobile, tablet and PC setup, repair, maintenance, Wi-Fi support and more. We streamline and standardize IT processes to minimize downtime and enhance the quality of your technology.

Make your senior living community a more technologically enriched environment by taking advantage of Prelude’s full installation and maintenance services today.

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Retirement Housing Foundation Objectives:

• Upgrade IT infrastructure
• Increase 24×7 IT support
• Increase ability to fully implement EHR
• Ensure HIPAA compliance
• Implement a disaster recovery plan

Solutions Provided:

• Partnered with RHF to manage IT
• Implemented critical upgrades to systems, hardware and IT infrastructure which enabled RHF to transition to electronic health records
• Integrated 24×7 Service Desk for IT support
• Developed a disaster recovery plan and increased the level of network security

Retirement Housing Foundation (RHF) is one of the largest non-profit providers of housing and healthcare services for seniors, the disabled and low-income families. There are over 20,500 RHF residents living in 185 communities across the United States. In 2015, they realized the need to improve their IT support in order to maintain the quality of services they provide. Upgrades to IT infrastructure, systems, and security services were necessary.

RHF determined they should consider outsourcing and hired Prelude to become a part of their team to keep up with the pace of their growth. The first phase of Prelude’s IT plan was to manage all IT responsibilities. IT infrastructure, software and systems were evaluated and a conversion plan was put in place to upgrade all IT systems and support. This included upgrades to the Data Center, servers, workstations, wireless access, desktops, printers and software.

Prelude completed all critical upgrades within a few months enabling RHF to fully transition to electronic health records. RHF and their employees gained access to Prelude’s 24×7 Service Desk. They no longer had to wait for weekday business hours to troubleshoot issues. They now rely on Prelude’s 24×7 IT support for software applications, desktop, hardware, kiosks, mobile devices and more.

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National Church Residences Objectives:

• Outsource IT systems and services in order to be able to focus on business needs and day-to-day services for the organization.
• Obtain a simplified solution for their financial and clinical reporting needs.

Solutions Provided:

• Outsourcing
• Network Management
• Cloud Computing
• Hardware & Software Support
• New IT infrastructure
• 24×7 service desk
• Prelude Enterprise Reporting (PER)
• Payroll-Based Journal (PBJ)

National Church Residences is the nation’s largest, not-for-profit provider of senior health care, housing, and services for over 340 communities throughout the United States. In 2012, they realized the need to partially outsource their IT healthcare services in order to keep up with the demand of their growing business. Partially outsourcing continued to be problematic. In 2014 the Vice President of IT decided that the best solution would be to outsource all of their IT needs to Prelude Services. 

One of Prelude’s first priorities was to give National Church Residences the opportunity to be able to focus their efforts on their growing business without having the time constraints of managing their own IT systems. Prelude assumed the responsibility for managing all of their IT services, which included networking, software, hardware, data security, and hosting.

Prelude identified and prioritized projects in order to bring National Church Residences to a reliable and secure level of functionality. We upgraded their network equipment, server technology, and migrated all of their applications and data to our compliant and highly secure data centers.

National Church also realized the value and benefits of our unique Prelude Enterprise Reporting (PER) and Payroll-Based Journal (PBJ) solutions. They have started to use these applications for many of their financial and clinical reporting needs. They have been able to minimize their manual efforts by consolidating their clinical, financial, and employee data into our simple application solutions.

As a result of the many improvements implemented in our partnership, National Church Residences is well-positioned for the future of healthcare, and focusing on their growing organization.

“In working with Prelude, whose core competency is IT services for senior living, we’re provided with the tactical and strategic services required for our business. So we’re confident that Prelude can help us get to where we need to be.” -Mark Ricketts, President and CEO of National Church Residences

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