Your organization has many tools available to help it make decisions about its future, using data from the past and present. Enterprise reporting creates reports about specific business metrics, while business intelligence uses data to provide you with insights about your company’s potential future. The two terms are sometimes used interchangeably, but there are considerable differences between them. 

What Is Enterprise Reporting? 

Enterprise reporting creates and distributes reports on business performance to an organization’s decision-makers. The reports may include metrics on key performance indicators (KPIs) or information gathered from the company’s daily activities. Some of the most commonly used metrics include financial data, employee productivity and marketing data. You can fully view your organization’s overall performance using enterprise reporting.

With enterprise reporting software, data about your business transforms into easy-to-read charts and graphs. The visualizations help your leadership team understand your company’s operations and the steps they can take to improve business performance.

What Are the Benefits of Enterprise Reporting?

Enterprise reporting offers multiple benefits to your organization. It works across industries and can scale up or down based on an organization’s size. When you add enterprise reporting to your workflows, your company can:

• Make better decisions: Enterprise reporting turns complex data into user-friendly graphs and charts and includes easy-to-access dashboards. With readily available information, your organization can make decisions that will lead to a better future.  
• Improve the customer experience: An enterprise reporting system should have a clean, accessible interface that provides direct access to the most relevant data. The more intuitive your enterprise reporting software is, the more likely your team will be to use it. 
• Increase productivity: Enterprise reporting systems facilitate the report-building process so your team spends less time creating reports. This system can also lead to an increase in productivity by identifying process gaps. Once you know where the gaps are, you can take steps to fill them in for maximum productivity. 
• Improve reporting: Enterprise reporting software can integrate with the rest of your organization’s software, creating more comprehensive reporting practices. The software is flexible enough to allow your company to adjust as it grows and evolves. Your company can stay up to date on technological advances with the right enterprise reporting system.

What Is Business Intelligence?

Business intelligence is software that turns data into reports, charts, graphs and dashboards. Like enterprise reporting, business intelligence allows your organization to access various types of data in an accessible manner. You can analyze the data to measure your business’s performance. 

Business intelligence aims to enable organizations to examine data to gain insights and understand trends. With the insights you gain from business intelligence tools, you can detect market trends, identify problems or discover new business opportunities or revenue options.

What Are the Benefits of Business Intelligence?

Your organization can ask questions about its future through business intelligence and get easy-to-understand answers. You can make decisions for your organization based on data rather than a best guess. 

Using business intelligence, your organization can:

• Decode customer behavior: Based on your customer data, including their preferences and actions, you can tailor your products to an ever-evolving market or create stronger personas. 
• Improve return on investment (ROI): The data provided by business intelligence can help you improve your organization’s ROI by allowing you to adjust your resource allocation to meet specific goals.
• Improve business operations: The data insights you glean through business intelligence can help you improve overall operations by making improvements.

What Is the Difference Between Enterprise Reporting and Business Intelligence?

Business intelligence and enterprise reporting have several features in common and should go hand-in-hand. However, it’s also important to understand the distinctions between the two to get the most value from either. 

With enterprise reporting, you see what has happened with your organization. Your reports can highlight a data set or operation during a set period, such as daily orders or monthly sales. Using reports, you gain an understanding of a particular metric’s status. Based on the information in the report, your team can take specific action. 

Enterprise reporting shows you the past or present. Business intelligence shows you the past and helps you understand why certain incidents happened. Using the data from business intelligence, you can make changes to improve your business’s future.

While enterprise reporting and business intelligence are different, the two aren’t mutually exclusive. It’s possible and often preferable to use both to gain the most actionable insight into your organization.  

Contact Prelude Services for Enterprise Reporting

Prelude Services partners with your organization for the long term to help you improve productivity and leverage technology. Prelude’s Enterprise Reporting (PER) system allows you to access comprehensive reporting and dashboard tools based on a data warehouse. To learn more about PER and the benefits of enterprise reporting and business intelligence, contact us today.

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When caring for older adults, post-acute care is a reality. More than 40% of Medicare beneficiaries are discharged to post-acute facilities — an essential step in their recovery. The post-acute care programs’ efficacy dictates patient health outcomes in many ways, so IT services and post-acute care go hand in hand.

Access to current information and the most effective IT tools can improve patient care and streamline information sharing. Focusing on improving care transitions can help ensure older adults receive the post-acute care they need. With the proper care, they can take positive steps in their recovery. IT services for post-acute care facilities are a critical consideration.

Types of IT Services for Post-Acute Facilities

For patients to achieve the best possible health outcomes, post-acute care facilities must have the capabilities to coordinate and manage high-quality healthcare specific to each individual. Much of this care depends on the reliable transition of information, internally and externally.

Access to critical health information allows post-acute care facilities to provide better quality care to patients, whether identifying patients at risk of injury or having access to indicators of their recovery timeline to make further adjustments. Caregivers can provide preventive care and stay current with patient needs.

Types of IT Services that can augment post-acute care include the following:

Network Management for Post-Acute Care

Most businesses use computer networks, and monitoring and managing them is essential to maintain optimal performance and care for patients. Upgrading your IT systems is vital for data safety and backup in the event of a critical failure. Your post-acute care facility will still have access to valuable patient data so you can continue to provide high-quality care.

Management tools can keep your facility providing optimal patient care by outlining upgrade requirements. The accompanying design tool tailors your network infrastructure to your facility’s needs, ensuring you can expand your networks and perform as needed to meet your specific requirements.

Security is necessary for any business that holds data. Network management tools identify malicious software entering your network and resolve the problem before you experience data theft or damage.

Cloud Computing for Post-Acute Care

Managing, processing, storing and communicating patient data is crucial in a post-acute care environment. When caregivers can access up-to-date patient data from web-based applications, they have flexibility and confidence in their work, knowing they can tailor their approach to specific patients. Storing your data in the cloud can help you achieve this.

Anyone with authorization can access patient data with this simple cloud solution as long as you have an internet connection. It’s easy to expand and upgrade and saves you money and space on physical infrastructure.

Service Desk for Post-Acute Care

Your IT systems must work for you to provide quality post-acute patient care. A 24/7 service desk may be the answer, as you can contact professionals whenever an issue might affect your ability to provide patient care. There is no need to compromise what you do best with expensive downtime.

Hardware and Software Support for Post-Acute Care

Both hardware and software are necessary to keep your IT systems performing well. Choosing the right equipment and hosting your applications can be daunting without an IT service that provides hardware and software support. IT services can help your team stay productive and focused on providing the best care for your patients.

Why Post-Acute Facilities Should Outsource IT Services

Providing superior patient care is a top priority for post-acute facilities. There can be a disconnect when patients are transferred, compromising their care, as you lose access to vital information about their treatment. Outsourcing specialist IT services can bridge that gap and provide your facility with access to information, data protection and faster processes.

Some of the many benefits of outsourcing IT services for post-acute facilities include the following:

• Elevated patient care: Providing quality patient care is the primary goal of any healthcare facility. IT services and patient care are linked, and patient care improves when healthcare facilities can access their data immediately. This is especially important with post-acute facilities, where caregivers exchange data from one facility to another. Outsourcing IT services streamlines this process so caregivers can focus on patients.
• Enhanced scalability: Outsourcing IT gives you more flexibility for growth and change, as these professionals provide full scalability for your business. Instead of investing in static IT solutions, you can update your services as your needs shift. If you need to expand, for example, your IT partner already has the infrastructure to streamline the process.
• Efficient billing: Healthcare professionals rarely have time to focus on complex coding and billing procedures. Outsourcing medical billing can decrease billing errors, provide accurate medical insurance claims and reduce the risk of denied claims.
• Improved cybersecurity: Cybersecurity is crucial for businesses. If you handle patients’ data, it needs to be protected. Outsourced IT services provide that protection with innovative security solutions.
• Increased productivity: Removing the focus on IT challenges allows your staff to focus on their core competencies and give acute-care patients the full attention they deserve. They also have access to the data they need in real time, and with the information at their fingertips, they can make informed decisions about patient care without delays.
• Decreased costs: Partnering with a professional IT service means saving on the high costs of an in-house IT team. Outsourced IT services also have up-to-date equipment and resources at your disposal. IT service providers can work within your budget to help you accomplish your goals.
• Advanced compliance: The healthcare industry is bound by the Health Insurance Portability and Accountability Act (HIPAA) privacy rule concerning data protection. Meeting these requirements can be challenging, but outsourced IT services have vast experience in data security compliance.
• Streamlined operations: IT challenges can be disruptive, especially for patient care. Outsourced IT teams can help prevent downtime and elevate your customer service — there is less chance of data breaches or inaccessible websites with professionals on your side.
• Enhanced access: Partnering with an outsourced IT provider gives you access to professionals in their field who can provide you with their specialized skills.

Contact Prelude Services for Post-Acute Care IT Services

Post-acute care facilities rely on IT services to provide patients with the highest standard of care. Prelude Services is here to assist you by providing IT services focused on helping healthcare providers navigate the rapidly changing industry landscape. Our innovative technology solutions are the perfect choice for post-acute care providers looking to improve patient outcomes and reduce unnecessary costs.

Our vast industry experience can strengthen your cybersecurity, manage your electronic medical records system and networks, and support your hardware and software. Our 24/7 service desk will help you reduce downtime, so you can focus on what you do best — caring for patients. We have a wide range of reliable options tailored to your specific need. Please reach out today to learn more about how Prelude Services can help you.

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As the information technology (IT) industry advances, the need for outsourced IT management and support increases. In 2019, experts projected the IT outsourcing market to total about 413.7 billion U.S. dollars by 2021. With a number like that, it’s hard to deny that more companies are relying on outsourced IT services, and your company might want to as well.

As you start and grow your business, your goal should be to keep up with competitors and core business responsibilities. However, you may be stretching yourself a bit thin if you’re also juggling an IT department. Managing an in-house IT team can be time-consuming and costly, and you may not have access to adequate technology, expertise or other valuable resources. Outsourcing your IT duties and tasks to a capable company like Prelude can be an effective way to balance all the responsibilities of a small- to medium-sized company in any industry.

Outsourcing vs. In-House IT Services

Let’s start with the basics – what’s the difference between outsourcing and in-house resources?

Providing in-house IT services means the existing employees of your company complete IT-related projects or tasks and ultimately run the IT department. Some companies may want to create their own IT department so the team can specialize in that business’s specific systems and operations. Having in-house resources can be helpful when there is a problem that can be better handled in person.

While having in-house resources might make the most sense to you, the reality is that sometimes it just isn’t possible. You’ll likely find that the cons outweigh the pros. If you’re establishing your own IT department, you may spend more time and money than you want getting it started, and finding highly specialized professionals can be costly. Most realistically, your employees can’t know how to do everything. If your company is a small or medium-sized business (SMB), you may not be able to put together the necessary resources to provide the high-quality services your customers expect.

This is where many businesses turn to outsourcing. Outsourcing means you hire a person or company outside your own to complete tasks or projects on your behalf. You can outsource whole departments of your company or ask an expert to assist on a single project. There are many advantages to outsourcing IT services, most of which stem from teaming with outsourcing companies that can provide you access to world-class IT specialists. Outsourcing allows you to hire outside help so you can streamline workflows, saving your company time and money.

Offshore Outsourcing vs. Local Outsourcing

Two types of outsourcing are offshore outsourcing and local outsourcing. Offshore outsourcing means that you’re outsourcing to a company or agency in another country, often overseas. Offshore outsourcing provides you with access to global talent and lower costs. Ultimately your company can get quality work at a low price.

Although cost-efficient, offshore outsourcing can come with language barriers and differing work hours, making communication a challenge. When this happens, operations may slow down, which won’t be effective or productive for your company.

Local outsourcing is a bit different. When you locally outsource, you’re using resources within the same state or country as you. With local outsourcing, communication becomes less of a challenge because the other company is likely to understand your time frame and needs.

Who Should Outsource?

Anyone can outsource! Outsourcing is common for companies of all sizes, especially smaller to medium-sized businesses that may not have the large staff required for big projects. In-house efficiency will vary depending on your team’s capabilities and workload. Your whole operation can slow down without the necessary level of knowledge and skill. So, how can you determine when to outsource services like IT?

When Should You Consider Outsourcing IT?

Customers have come to expect smooth, hassle-free IT services. Outsourced IT companies offer high-quality services to your business. If your in-house resources are limited, you might get backed up or run the risk of providing inadequate IT services to your employees. We’ve compiled a list of common reasons to outsource IT operations to help you consider when outsourcing might be right for your business.

1. YOU NEED CYBERSECURITY

With an in-house IT team, your business is limited to the level of cybersecurity that the staff has experience utilizing. Outsourced IT services offer your business cybersecurity experts who provide faster detection and stronger protection against emerging security threats. To gain access to increased knowledge and better resources for defending your business against security risks, outsource your IT department.

2. YOU NEED A HIGHER LEVEL OF TALENT

Like we said earlier, your employees can’t know everything, and that’s okay. The training required to keep in-house IT departments on top of their game can be time-consuming and costly. When a project requires a higher level of expertise, turn to outsourced talent. Working with a remote IT company can provide you with the skills you need to complete a project and make it stand out above the competition.

3. YOUR IN-HOUSE RESOURCES ARE MAXED OUT

When in-house teams are attempting to juggle IT services with limited knowledge on top of their daily responsibilities, it’s no surprise they can quickly become burnt out. If you start to see your team reaching their maximum capacities, you may want to outsource some projects to give your employees more time to focus on key business goals. Everyone has their limits – find and evaluate what your business can handle and where it would be more effective to outsource.

4. YOU’RE TACKLING A COMPLEX PROJECT

When you’re working on a complex project, there can be several moving parts — many of which might require specific technical knowledge and skills. Outsourced IT specialists are experienced and have likely already tackled similar complex projects, so they can provide you with valuable advice and assistance. Keep the parts of the project your team can confidently complete, and outsource the parts that need a little more expertise. Doing so will limit in-house downtime and maximize your team’s efficiency.

5. YOU WANT TO BE COST-EFFICIENT

When companies try to set up an in-house IT staff, they can spend thousands of dollars in hiring costs, equipment and training. Outsourcing your IT services eliminates the cost of hiring and maintaining an in-house team. Remote IT companies can provide the same — and often better — services than an in-house department at a lower price. When you outsource technical support, you can put more money and effort into other tasks to run your business.

6. YOU HAVE TIGHT DEADLINES TO MANAGE

If you have upcoming deadlines and you’re falling behind, consider outsourcing parts of the project. You don’t need to outsource the whole thing, but getting help on one or two components that require more time than you have can help you meet deadlines. Outsourcing part of a project can give you and your team time to focus on the aspects of the project where your team excels. If you find outsourcing to be helpful, you can continue to use it in the future to focus on your core strengths long-term.

Why Outsource Your IT Department?

In the world of ever-changing internet services and programs, it can be challenging to keep up with new or best practices. SMBs can lack the time and experience it takes to provide the full spectrum of necessary IT services, especially if a complicated problem arises. When you outsource your IT department, any issues are usually taken care of before you even know about them. Outsourced IT companies keep their employees well-trained and up-to-date on methods and techniques so you can focus on running your business.

How Does Outsourcing Improve Your IT Services?

Outsourcing your IT services is the best way to improve them. Often, when companies try to in-house their IT services, they’re limited in terms of advanced knowledge and resources, and this can reflect poorly on the quality of their services. Outsourced IT companies have the best resources and specialists for the job to help you fully optimize your business. This expertise will be reflected in the quality of your IT services. With access to worldwide talent, you ensure that your team members get the IT help they need when they need it.

Benefits of Outsourced IT Services

We’ve seen where outsourcing IT can be helpful for the overall operations of your business. In addition to improving the quality of your IT services through advanced technology and expertise, outsourcing can provide your company with many other benefits. Common advantages include cost reduction, access to specialized talent and continuous support for you and your teams. Consider how the following benefits of outsourcing can help your company.

1. OUTSOURCING REDUCES COSTS AND INCREASES EFFICIENCY

In the United States, outsourcing IT services can reduce costs for a company by 60%. Outsourcing is efficient because of how much money and time it will save you. Without having to pay for your own IT department’s salaries, benefits, training and equipment, you save your company significant amounts of money. You can use this money to develop and improve internal operations. Outsourcing also saves you the time of having to complete routine tasks and maintenance. Outsourced companies have specific teams for this, which means you can spend your time on internal projects.

2. OUTSOURCING PROVIDES ACCESS TO SPECIALIZED TALENT

One of the biggest reasons businesses choose to outsource their IT services is the access to superior talent. As we mentioned before, in-house IT teams can often be limited in the resources available to them. Outsourced IT companies make it a priority to find the best expertise for your business. You benefit from the knowledge of IT specialists and technology from all over the world without the cost of hiring personnel or purchasing new systems.

3. OUTSOURCING INCREASES CYBERSECURITY

With access to specialized talent comes an increase in cybersecurity. Security experts can detect, monitor and prevent risks before they affect your business and disrupt your workflow. When you outsource your IT services, you put the responsibility of handling security risks in the hands of a professional – this will save you time, money and stress. Keep your business and client information safe when you outsource your IT services.

4. OUTSOURCING MEANS RELIABLE SUPPORT

Outsourced IT companies make it their business to support you and your team members’ IT needs. Their levels of expertise make them reliable resources for knowledge and support for your IT services. It only makes sense that you’d want the best for your business, so let the experts of an outsourced company provide reliable support and services to you. You’ll appreciate it when you find yourself needing their skills!

5. OUTSOURCING MEANS 24-HOUR SUPPORT

Along with reliable support, you also get constant support when you outsource IT services. With an in-house IT department, you may not be able to pay or even find someone to provide overnight support. Outsourcing enables you to provide around-the-clock services to your employees and ensures your data is secure from hackers and all systems are operating properly.

6. OUTSOURCING PROVIDES SUPPORT DURING DISASTERS

IT plays a significant role in the function and support of most business processes, so it’s critical that your IT services can quickly bounce back after a disruption. Outsourcing can provide off-site data storage, data recovery and backup systems, all of which the outsourced company is responsible for in the event of a disaster. This support allows you to keep your operations running and reduces the risk of lost data.

7. OUTSOURCING INCREASES PRODUCTIVITY

Outsourcing can increase overall company productivity exponentially. Without having to worry about the pressure of handling an IT task without the experience for it, your in-house staff will have more time to spend on the core responsibilities you hired them to do. With this increased level of productivity, your team will be able to produce a larger amount of high-quality work.

8. OUTSOURCING PROVIDES ACCESS TO PROVEN SOLUTIONS

Outsourcing is beneficial because it provides you with access to people who can view a problem from a different angle. Outsourcing companies work with many people, so they’ve likely already seen the challenge you’re facing. This experience allows them to offer you proven solutions that you may not have considered.

9. OUTSOURCING IMPROVES BUSINESS FOCUS

Ultimately, you benefit from outsourcing your IT services because you no longer have to put your own time and effort into running them. IT experts can provide your business with the services you hired them for. Let an outsourced company run your IT services, and turn your focus back to the primary operations of your business.

How to Outsource IT Services

Now that you understand how beneficial outsourcing can be and a few instances of when you might start considering outsourcing IT services, you’ll want to know how to outsource. Here are some common IT services businesses outsource, as well as the steps you can take to find an outsourced IT company to work with. Some commonly outsourced IT services include the following:

• Customer service or help desk: This service consists of specialists responsible for answering questions and fixing user and system issues promptly and professionally. These specialists can provide technical support to your internal team as well as your clients.
• Application management and support: An application manager is an IT professional responsible for maintaining the operation of software applications within a business. They find applications that can improve business functions, and then they oversee installing and upgrading of the software and provide support to your team members using the application.
• Web hosting: This service provider provides you with the necessary technology and resources to post websites and web pages to the internet.
• Software development: A software engineer will design and test new software for your business. They also monitor and evaluate your system’s performance to ensure it’s running efficiently.
• Telephone customer services: Similar to a help desk, telephone customer service specialists offer support to your clients and team members via telephone. They can provide help or general information about your business.
• Infrastructure management: An IT infrastructure manager will oversee policies, processes, data and equipment to ensure these areas are operating effectively.
• Cybersecurity: Leaving your cybersecurity to a professional can reduce vulnerability to a cyberattack, keeping your privacy and data intact.

You may choose to outsource any combination or all of these services depending on your business’s capabilities and needs.

Now that you know some service options, you might be ready to find a company that offers the services you’re interested in outsourcing. Before you commit to an outsourced IT company, you should create a list of goals to help you determine what you want to gain from outsourcing. Ask yourself questions like:

• What kind of budget do I have?
• What are my timeline expectations? When does this project need to be done?
• What level of expertise do I need?
• Do I want to outsource a project or two or my entire IT department?

Once you have the answers to those questions, you can begin researching service providers to find companies that offer what you’re looking for within your budget. Finding the right company to work with is a critical step, so you’ll want to consider several factors when choosing a company to outsource your IT services to.

How to Choose the Right Company

Choosing the best fit for your business can be overwhelming, as there are thousands of companies that offer outsourced IT services. Finding the right company to represent your IT services will be beneficial in the long run, so take your time choosing the right one. The best company for you will make you feel confident that your services are in the best hands. How can you determine which one will be right for you? Find out if they offer the services you need and want by asking the following questions to help you evaluate your options:

• Do they have standardized security protocols? The need for cybersecurity has increased as the internet becomes more prevalent in our daily lives. Look for an IT company with up-to-date security protocols, and make sure you understand how they will protect your information.
• Can they provide a full range of services? Your business needs will probably change over time. Choose a company that provides the services you need now and can anticipate what you may need in the future.
• Are you getting top talent? Outsourcing gives you access to the best in the IT business. Make sure the company you choose can provide the level of expertise you need so you get the best service.
• Will you be able to communicate clearly? It may seem obvious, but make sure the service provider of your choosing can speak the same language as you and your customers. Having fluent communication and similar workflows will ensure you stay on the same page.
• What kind of experience do they have? Gain insight into a company’s performance and quality of service by checking references, reviews, past clients and completed projects. This helps you find an IT service that knows what it’s doing.

Prelude’s Outsourced IT Services

At Prelude Services, we know how important it is to have reliable IT services. Our experts provide a wide range of services, and you can rely on us to handle all your IT needs so you can focus on running your business. We’re located in Pennsylvania, so our clients enjoy the benefits of locally outsourcing, including our hands-on support. Additionally, we are an SSAE-compliant company, which shows you that we have strong controls protecting our customers’ data. Trust us to handle your company’s IT needs, including the following services:

• Around-the-clock desktop support
• IT vendor management
• Network management
• Data management
• Cloud computing
• Hardware and software support
• Website design and development
• Cybersecurity
• Enterprise reporting

Contact Prelude Services for IT Services

If you’re ready to outsource your IT services to optimize your business’s time, money and resources, explore your options with us at Prelude Services. We’re eager to hear about your IT needs and share with you how we can tailor our services to offer you the best solutions. We understand what it takes to run a business, so trust us with your IT services and support so your time and effort are better focused on your business. Contact our experts today.

The post Guide to Outsourcing IT Services appeared first on Prelude Services.

National Church Residences Objectives:

• Outsource IT systems and services in order to be able to focus on business needs and day-to-day services for the organization.
• Obtain a simplified solution for their financial and clinical reporting needs.

Solutions Provided:

• Outsourcing
• Network Management
• Cloud Computing
• Hardware & Software Support
• New IT infrastructure
• 24×7 service desk
• Prelude Enterprise Reporting (PER)
• Payroll-Based Journal (PBJ)

National Church Residences is the nation’s largest, not-for-profit provider of senior health care, housing, and services for over 340 communities throughout the United States. In 2012, they realized the need to partially outsource their IT healthcare services in order to keep up with the demand of their growing business. Partially outsourcing continued to be problematic. In 2014 the Vice President of IT decided that the best solution would be to outsource all of their IT needs to Prelude Services. 

One of Prelude’s first priorities was to give National Church Residences the opportunity to be able to focus their efforts on their growing business without having the time constraints of managing their own IT systems. Prelude assumed the responsibility for managing all of their IT services, which included networking, software, hardware, data security, and hosting.

Prelude identified and prioritized projects in order to bring National Church Residences to a reliable and secure level of functionality. We upgraded their network equipment, server technology, and migrated all of their applications and data to our compliant and highly secure data centers.

National Church also realized the value and benefits of our unique Prelude Enterprise Reporting (PER) and Payroll-Based Journal (PBJ) solutions. They have started to use these applications for many of their financial and clinical reporting needs. They have been able to minimize their manual efforts by consolidating their clinical, financial, and employee data into our simple application solutions.

As a result of the many improvements implemented in our partnership, National Church Residences is well-positioned for the future of healthcare, and focusing on their growing organization.

“In working with Prelude, whose core competency is IT services for senior living, we’re provided with the tactical and strategic services required for our business. So we’re confident that Prelude can help us get to where we need to be.” -Mark Ricketts, President and CEO of National Church Residences

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